Refund & Returns Policy
Last Updated: 01 July 2026
Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.
Return Eligibility
Eligible products may be returned within 30 days of delivery if they:
- Are unused
- Are in original packaging
- Are in resalable condition
- Include proof of purchase
Non-Returnable Items
The following items generally cannot be returned unless they arrive damaged or incorrect:
- Opened chemical products
- Used products
- Customized items
- Clearance or final sale products
- Gift Cards
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
Please provide:
- Order Number
- Photos of the product
- Photos of the packaging
- Description of the issue
Refund Process
Once your return is received and inspected, eligible refunds will be processed back to the original payment method.
Refund processing times may vary depending on your payment provider.
Shipping charges are generally non-refundable unless the error was caused by us.
Exchanges
Eligible products may be exchanged based on product availability.
Return Shipping
Customers are responsible for return shipping costs unless:
- Incorrect product received
- Product arrived damaged
- Shipping error caused by our team
Contact Us
For return assistance, please contact:
Email: info@thetaflow.com